Support

Standard Support

Email Sales

24 Hour Sales Support Via Email

Email us at sales@tensordock.com to contact a salesperson. This is useful if you need help comparing services, e.g. an NVIDIA Tesla V100 vs an NVIDIA A100. A salesperson will respond within 24 hours.
Email Support

48 Hour Standard Support Via Email

Email us at support@tensordock.com, and our experienced staff will resolve your issue or question within 48 hours for services that have already been provisioned. This is on a best-effort basis, and response times can vary over weekends and holidays.
Schedule Video Chat

Video Call With A Representative

Schedule a 15 minute video chat. Fill in the details and we'll automatically assign an appropriate company representative. Ask us sales questions, follow up with a previously submitted support request, or just hang out and chat about GPUs :)

Enterprise-Level Support

Request

Live Support via Slack

Email us at support@tensordock.com to request a shared Slack channel for live synchronous communication. You must have, or are expecting to scale to, a $1,000/month spending minimum.